Refund & Return Policy
Welcome to MONTRE.
We are committed to providing a smooth and trustworthy shopping experience. Our return policy is designed for your flexibility and convenience.
By placing an order from our store, you agree to the terms below — please read carefully to ensure a pleasant shopping experience.
Return Policy Details
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Returns are accepted within 14 days of receiving your item.
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Items must be unused, in original condition, and include all tags and packaging.
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Items not meeting these conditions will be returned to you.
Steps to Return Your Items
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Submit a Return Request
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Log in to your account.
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Enter your email address and click Continue.
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Check your email for a six-digit verification code and enter it on the website.
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Select the order and the specific item(s) you want to return.
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Choose a return reason, add any notes, and click Request Return.
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Courier Pickup
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Once your return is approved, a courier will collect the item(s) within 2–7 working days.
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Inspection
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Upon receiving the returned item(s), we will inspect them carefully.
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Approved Returns: Processed according to your selected refund method.
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Rejected Returns: The item(s) will be returned to you.
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Refund Options
We offer flexible refund methods to suit your preferences:
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Store Credit – No fees and available for all payment methods. Activated immediately upon approval.
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Original Payment Method – No return fee and available for online payments. Processed within 7–10 business days.
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Store Credit (Cash on Delivery or Instapay) – No fees and issued immediately upon approval.
Why Choose Store Credit?
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💸 No Fees: Keep 100% of your refund amount.
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⚡ Instant Availability: Use your credit right after approval.
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♾️ No Expiry: Shop anytime—your store credit never expires.
How to Receive Your Refund
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Store Credit (Recommended):
You’ll receive a gift card via email with the full refund amount. Use it instantly on your next purchase—no expiry, no deductions. -
Refund to Original Payment Method:
Refunds are issued within 7–10 business days after return approval.
For further assistance, please contact us at checkoutstoreeg@gmail.com.
Thank you for choosing MONTRE — we appreciate your trust and support.